From Vision to Execution..✌🏻
Project | 01
Global IT Infrastructure Consolidation – APAC Region
Challenge:
Our APAC operations were running on fragmented IT systems with inconsistent standards, leading to frequent downtime, rising costs, and poor scalability.
Action:
I led a multi-site IT infrastructure consolidation program, standardizing technologies across APAC and aligning them with global corporate policies. We migrated legacy systems into a hybrid-cloud model, streamlined data centers, and negotiated with vendors to optimize costs.
Result:
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Achieved 30% improvement in system reliability and 15% reduction in infrastructure costs.
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Delivered a consistent IT environment across all APAC sites, ensuring business agility and future scalability.
Project | 02
IT Service Management Transformation – ITIL Framework
Challenge:
Service delivery suffered due to inconsistent processes across teams. SLA compliance was below expectations, and leadership had limited visibility into IT performance.
Action:
I spearheaded an ITSM transformation initiative by rolling out ServiceNow across APAC and embedding Incident, Change, and Problem Management processes. Additionally, I developed dashboards to track KPIs in real time.
Result:
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SLA compliance improved from 82% to 96%.
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Leadership gained real-time visibility into IT performance, enabling proactive decisions.
Project | 03
🤝 Vendor & Outsourced Services Management
Challenge:
Multiple vendors and outsourced partners were delivering IT services inconsistently, leading to inefficiencies and rising costs.
Action:
I introduced a vendor governance framework that included structured SLAs, quarterly reviews, and clear accountability metrics. By streamlining vendor contracts and consolidating partners, I ensured better alignment with business needs.
Result:
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Achieved 20% cost optimization while maintaining high service quality.
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Improved collaboration and accountability with vendors, ensuring faster resolution and proactive service delivery.